Customer Service

Celebrity Stylist Marc Ballance with a client
View From My Chair

5 Pro Tips for an Effective Client Consultation

NYC-based celebrity stylist Marc Ballance shares 5 elements that ensure every pre-service consultation will produce a look the client will love.
Salon manager using a tablet in a salon

AI Do’s & Don’ts for Salons, Spas, & Barbershops

Aug 7, 2025 10:07am
Hair stylists take selfie with senior client

Gray is the New Gold: Salons Adapt to the Senior Client Boom

May 2, 2025 10:02am
Stylist doing the hair of mature client

Client Care Recommendations for Salons Serving Seniors

May 2, 2025 10:02am
Jesse Linares Sam Villa ArTeam

"My Ego Was Stung": Building Back Clientele After 20 Years

Mar 5, 2025 10:13am
Client and stylist having uncomfortable conversation

5 Things All Stylists Are Explaining Right Now

Dec 9, 2024 11:30am